This privacy policy explains how Fuel Safe UK Bunded Fuel Tanks Ltd (“Fuel Safe UK”, “we”, “us”) collects, uses and protects the personal information you give us when you use this website, make an enquiry or buy from us. We are committed to ensuring that your privacy is protected, and we will only use your information in line with this policy and UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Fuel Safe UK Bunded Fuel Tanks Ltd is the data controller for the information described in this policy. We are a company registered in England and Wales (company number 08407230), based at Unit 4 Riverside Industrial Park, Brunswick Street, Nelson, Lancashire, BB9 0HZ.

If you have any questions about this policy or how we use your information, email info@fsuktanks.com, call 01282 219130 or write to us at the address above.

What we collect

We only collect the information we need. Depending on how you contact us, this may include:

your name and company name
contact details, including email address, phone number and postcode
the details of your enquiry, such as the product you are interested in, tank size, fuel type and site requirements
delivery and invoicing details if you place an order with us
records of our correspondence with you by email, phone or WhatsApp
technical information about your visit, such as your IP address and browser type, which our website host processes to keep the site secure and working
if you accept analytics cookies, information about how you use the website, such as the pages you visit, collected by Google Analytics

We do not take card payments through this website, and we never ask you to send passwords or payment card details by email.

How we use your information

to respond to your enquiry and prepare quotes
to design, manufacture, deliver and install the tanks and equipment you order
to provide aftercare, servicing and warranty support
to keep business and accounting records we are required to keep by law
to keep our website secure and, with your consent, to understand how it is used through Google Analytics

We will not use your details for marketing unless you have asked us to, and you can ask us to stop at any time.

Our lawful basis

We use your information because it is necessary to respond to your request and take steps before entering into a contract with you, to perform a contract with you, to comply with our legal obligations, or for our legitimate interests in running and protecting our business, where those interests are not outweighed by your rights.

We never sell your personal information. We only share it where we need to, with:

service providers who help us run our business, such as our website host (Cloudflare, which also checks enquiry forms for spam) and the email service that delivers website enquiries to us
Google, which provides Google Analytics, if you accept analytics cookies
hauliers and installers, where needed to deliver and install your order
our professional advisers, such as accountants, where necessary
regulators, law enforcement or other authorities where the law requires it

Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place to protect it.

How long we keep it

We keep enquiry information for as long as we need it to respond and follow up, and normally no longer than two years if you do not become a customer. Customer and order records are kept for six years after the end of the financial year they relate to, as required for tax and accounting purposes, and warranty records for the length of the warranty.

Security

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Please note that email is not a fully secure means of communication, so please do not send sensitive information by email.

Cookies

Our website uses cookies. You can find out more, including how to disable them, in our Cookie Policy. You choose which optional cookies we use through the cookie banner, and can change your mind at any time with the “Cookie settings” link at the bottom of every page. Our contact page only loads Google Maps if you allow it.

Links to other websites

Our website may contain links to other websites, such as our social media pages. Once you leave our site we do not have any control over those websites, and this policy does not apply to them. Please read their privacy policies before sharing any information.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to restrict or stop using your information, or object to how we use it
ask us to transfer your information to another organisation

To use any of these rights, contact us using the details above. We will respond within one month and there is normally no charge.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time by updating this page. The date at the top of this page shows when it was last updated.

Privacy Policy